Wednesday, March 17, 2010
Ford Beats Every Auto Company in Quality*
July 24, 2009
It’s a mark of higher quality, and it’s official: Ford had fewer problems than any other auto maker. In a second-quarter study conducted by the RDA Group of Bloomfield Hills, Michigan, Ford moved past Toyota, which it has been tied with in the past.*
The survey compares issues per 1,000 vehicles. For the second quarter of 2009, it showed that new Ford, Mercury and Lincoln cars and trucks had 1,185 issues per 1,000 vehicles. Toyota had 1,215 problems and Honda Motor Co. had 1,291.
The study also rates customer satisfaction, and reported that Ford in tied with Toyota in this segment.
“We’ve been tied with Toyota before, but it sure feels better to be on the top!” says Bennie Fowler, Ford’s global head of quality. “We can all be pleased with the progress we have made in quality, even as we face external and internal challenges in a tumultuous climate. Our progress has come as the result of our union partnerships in the U.S., Canada and Mexico, along with the work of dedicated teams in manufacturing, product development, purchasing, marketing, sales, service, legal, IT and others who follow disciplined, standardized processes.”
Reference: Ford Motor Company